PAN India Secure Shipping

At Kamakalpa, we understand how important it is to receive your Ayurvedic wellness products in a prompt, reliable, and discreet manner. This Shipping & Delivery Policy explains our shipping processes, courier timelines, delivery charges, packaging protocols, and tracking systems for all purchases made on www.kamakalpa.com.

1. Serviceable Locations (PAN India)

We deliver to over 19,000+ pin codes across India, covering all states and Union Territories. We partner with India’s leading logistics service providers, including:

• Primary Courier Partners: Blue Dart, Delhivery, DTDC, Xpressbees, Shadowfax, and India Post (Speed Post for remote pin codes).
• Service Availability: During checkout, our system automatically verifies whether your delivery postal code is serviceable by our network.
• International Shipping: Currently, Kamakalpa only ships within the domestic territory of the Republic of India. Cross-border international shipping is not available at this time.

2. Order Processing & Dispatch Timeline

• Order Verification: Orders placed with confirmed online payments via Razorpay (Cards, UPI, NetBanking) are processed immediately.
• Dispatch Window: All orders are packed and dispatched from our fulfillment warehouse within 24 to 48 hours (excluding Sundays and national/gazetted holidays).
• Weekend Orders: Orders placed after 2:00 PM on Saturday or on Sunday are dispatched on the immediate following Monday.

3. Estimated Delivery Timelines

Once dispatched from our facility in Kerala, the standard transit duration is as follows:

Region / Destination	Estimated Delivery Timeline
Kerala & South India Metro Hubs (Bengaluru, Chennai, Hyderabad, Kochi)	2 – 4 Business Days
National Metro Cities (Mumbai, Delhi NCR, Kolkata, Pune, Ahmedabad)	3 – 5 Business Days
Tier 2 & Tier 3 Cities / Rest of India	4 – 7 Business Days
Special / Remote Areas (North-East states, J&K, Andaman & Nicobar)	7 – 10 Business Days (via India Post / Air Cargo)

*Please note that unexpected weather events, regional strikes, national holidays, or courier hub restrictions may occasionally cause minor transit delays beyond our reasonable control.

4. Shipping Charges & Free Delivery

• Prepaid Orders: We offer FREE standard shipping across India on all prepaid orders placed via Razorpay (UPI, Debit/Credit Card, NetBanking).
• Orders Below Minimum Threshold (if applicable): For small cart orders below ₹499 (where promotional free shipping is not applied), a nominal flat shipping fee of ₹50 is added at checkout.
• No Hidden Costs: All prices displayed include GST. The final checkout summary will show the exact, all-inclusive price before you authorize payment through Razorpay.

5. Discreet and Tamper-Proof Packaging

Because Kamakalpa products are intimate wellness formulations, we strictly follow a 100% Discreet Packaging Policy to preserve your privacy and personal dignity:

• All orders are packed in durable, plain, unmarked outer cardboard boxes or opaque, tamper-evident courier bags.
• The exterior shipping label will display only your name, delivery address, and the sender's corporate name ("Ayursanthi Healthcare").
• There are no intimate product descriptions or sensitive labels on the outside of the parcel.
• Each bathing bar is sealed in individual hygienic wrap within its branded product box inside the outer parcel to safeguard product purity.

6. Shipment Tracking in Real-Time

As soon as your order is handed over to our courier partner:

1. An automated Shipping Confirmation is triggered to your registered email address and mobile number (via SMS / WhatsApp).
2. The communication includes the Courier Partner Name, the unique Air Waybill (AWB) Tracking Number, and a direct link to track your parcel live.
3. Tracking updates typically become active within 12 hours of courier pickup.

7. Delivery Attempts & Undelivered Orders

• Our delivery partners will attempt delivery up to 3 times at your provided address.
• Prior to delivery, our courier representative usually contacts the recipient via phone or sends an "Out for Delivery" SMS.
• Please ensure your contact number is active and delivery address is accurate, including landmark, apartment number, and correct 6-digit pin code.
• If a shipment is returned to us after 3 unsuccessful attempts due to incorrect contact details or customer unavailability, our support team will reach out to schedule re-dispatch (re-shipping charges may apply).

8. Damaged, Leaking, or Tampered Shipments

We inspect all packages thoroughly prior to sealing. However, if your shipment arrives with outer box crushing, tearing, leakage, or noticeable tampering:

9. Contact Customer Logistics Desk

For any tracking updates, address modifications prior to dispatch, or delivery support, our customer care desk is at your service: