Customer Protection & Razorpay Settlement

At Kamakalpa, customer satisfaction, product authenticity, and hygiene are our foremost commitments. We want you to feel completely confident when ordering our authentic Ayurvedic formulations. This Cancellation, Return and Refund Policy sets forth our clear, transparent procedures and guidelines regarding order cancellations, item replacements, and refunds processed through our banking gateway partner, Razorpay.

1. Order Cancellation Policy

A. Cancellation Before Dispatch

You have the right to cancel your order without penalty within 24 hours of placement or at any time before the product has been dispatched from our fulfillment hub.

• To initiate a cancellation, please email our support desk at info@kamakalpa.com with the subject line: Order Cancellation - [Your Order ID].
• Alternatively, you may contact our customer support phone helpline at +91 0000 000000 during business hours (Mon – Sat: 9:00 AM – 6:00 PM IST).
• Upon verification that your parcel has not yet been collected by the courier, your order will be cancelled immediately and a 100% full refund will be initiated to your original payment method.

B. Cancellation After Dispatch

If your order has already been handed over to our courier partner and an Air Waybill (AWB) has been generated, the shipment cannot be cancelled midway in transit. In such cases:

• You may refuse to accept the package when the courier agent attempts delivery.
• Once the shipment is received back at our facility ("Return to Origin" - RTO), our team will inspect the unopened seal and process your refund, minus actual outward courier freight charges where applicable.

2. Return & Replacement Policy

Due to the personal hygiene, body contact, and therapeutic nature of Kamakalpa Ayurvedic Bathing Bars, we follow rigorous health and safety standards. Products once opened or used cannot be returned, resold, or re-packaged.

A. Eligible Return Scenarios (Within 7 Days of Delivery)

We gladly accept return and replacement requests within 7 calendar days from the delivery timestamp under any of the following verified conditions:

• Damaged in Transit: The physical product or inner packaging arrives crushed, melted, deformed, or broken upon unboxing.
• Manufacturing Defect: The product exhibits quality issues or noticeable tampering prior to opening.
• Wrong Product Delivered: The item delivered does not match the product name or quantity specified in your confirmed order.
• Expired Item: The product has passed its recorded expiry or "Best Before" date at the time of delivery.

B. Mandatory Conditions for Return

• The product must be in its original packaging, with the outer brand box, shrink wrap, tamper-evident seals, and batch barcode labels completely intact and untampered.
• The product must be completely unused, unwashed, and uncontaminated.
• A valid purchase receipt or order invoice must accompany the return request.

C. Non-Returnable Scenarios

• Requests submitted after the 7-day window from the confirmed date of delivery.
• Products that have had their protective safety seal opened, plastic seal removed, or bathing bars that have been brought into contact with water or skin.
• Products returned with missing parts, altered batch numbers, or incomplete packaging.
• Subjective dissatisfaction with natural herbal fragrance, lather characteristics, or natural botanical color variations (which are inherent hallmarks of 100% chemical-free Ayurvedic formulations).

3. Step-by-Step Return Process

To request a return or replacement, please follow these four simple steps:

1. Step 1: Contact Customer Support: Send an email to info@kamakalpa.com within 7 days of delivery. Include your Order ID, contact phone number, and a clear explanation of the issue.
2. Step 2: Submit Photographic / Video Evidence: Attach clear photos and an unboxing video showing the outer package label, the batch number, and the specific defect or damage.
3. Step 3: Verification & Pickup: Our quality assurance team will review your submission within 24 to 48 business hours. Upon approval, we will schedule a reverse pickup from your delivery address through our courier partner at no cost to you. (In pin codes where reverse courier pickup is temporarily unavailable, you may ship the item back via standard registered post/courier, and we will reimburse standard courier costs).
4. Step 4: Inspection & Resolution: Once the returned item reaches our facility and undergoes physical inspection, we will immediately initiate your replacement or refund as per your preference.

4. Refund Modes and Timelines

Once your return has been received and inspected, we will notify you by email regarding the approval or rejection of your refund. If approved, the refund will be credited as follows:

Original Payment Method	Refund Processing Mode	Expected Credit Timeline
UPI (Google Pay, PhonePe, Paytm, BHIM)	Direct UPI reversal via Razorpay	2 to 4 Business Days
Credit / Debit Cards (Visa, Mastercard, RuPay)	Reversal to the originating card via Razorpay	5 to 7 Business Days (Subject to your issuing bank's billing cycle)
NetBanking	Direct bank account credit via Razorpay	3 to 5 Business Days
Digital Wallets / Pay Later	Reversal to original wallet balance	24 to 48 Business Hours

5. Late or Missing Refunds

If you have not received your approved refund within the stated timeline:

• First, check your bank account statement or card statement again.
• Contact your credit card company or bank, as there is often an internal settlement processing period before a refund is officially posted to your balance.
• If you have done this and still have not received your refund, please email our finance desk at info@kamakalpa.com with your Order ID and Razorpay Payment Reference Number, and our team will provide immediate settlement tracking.

6. Contact for Refunds and Cancellations